Our Sector

Manager, Housing Stability Services

Job ID: 15687
Job Category: Community & Social Services
Division & Section: Shelter, Support & Housing Admin, SSHA Housing Stability Services
Work Location: Metro Hall, 55 John Street or 176 Elm Street
Job Type & Duration: Full-time, Permanent
Salary: $110,965.40-$130,366.60, wage grade 8
Shift Information: 70 hours bi-weekly
Affiliation: Non-Union
Qualified List will be established to fill permanent positions.
Number of Positions Open: 2
Posting Period: 31-MAR 2021 to 16-APR-2021

Are you a housing champion of equitable access to programs and services? Are you interested in an opportunity to provide leadership on the development and oversight of programs that provide options and supports for diverse communities through partnerships, funding, and administration of housing and homelessness programs and services?
We are recruiting for two Manager positions that will provide leadership within the Housing Stability Services Section of the Shelter, Support and Housing Administration Division:

1. Access to Housing:
You will lead the Access to Housing Section unit and be accountable for the management of the centralized waiting list for Rent-Geared-to-Income (RGI) housing and other housing benefit programs. You will develop strong community partnerships, support housing providers and other key stakeholders to guide applicants through the process to access housing benefits, and refer them to other supports that will assist with access and maintain affordable housing.

2. Affordable Housing Administration:
You will lead the Affordable Housing Administration unit and be accountable for the City’s on-going administration of Affordable Housing Programs. You will develop and manage relationships with internal City divisions, affordable housing providers and their partners to ensure appropriate access to affordable housing for eligible households, contractual compliance and long-term sustainability of the portfolio.

Major Responsibilities:
Reporting to the Director of Housing Stability Services, the Manager, Housing Stability Services will lead a highly skilled team responsible for the oversight and administration of housing and homelessness programs and services that help individuals and families find and maintain housing. The position involves responsibility for all portfolio accountabilities, including partnership relationships, funding agreements, reporting and the on-going development and implementation of new and innovative policies and program models to improve housing options in Toronto.
• Oversees a team of professionals responsible for working with other City divisions, not-for-profit, community-based and private sector organizations to develop, implement and manage programs and services, and administer housing and homelessness system funding.
• Facilitates the identification of community-based homelessness prevention, housing stabilization, and permanent housing service and access priorities, and makes recommendations for innovative strategies to meet identified needs of people seeking affordable housing.
• Develops, designs and implements policies and programs, and leads continuous improvement through the development and implementation of sound management practices and procedures.
• Improves program delivery and accountability through monitoring of housing providers and community contracted service agencies, and reporting on progress and program effectiveness.
• Ensures appropriate systems and procedures are in place for compliance by housing providers and community contracted service agencies with legislation and/or contractual obligations to City and established City standards. Recommends and implements remedial action for housing providers and community contracted service agencies that are not in compliance.
• Ensures that accurate business processes are developed, documented and implemented to promote effective conduct of business activities.
• Ensures appropriate reporting on program administration is prepared for senior management and for provincial and federal governments.
• Develops and implements operational policies associated with improved program delivery for program administration staff, and housing providers and community contracted service agencies and partners.
• Develops and maintains information technology for the oversight and collection of data and related reporting, to monitor key performance indicators and to inform program and service enhancements.
• Identifies best practices and service gaps, and develops new program delivery models, including staffing models, organizational structures, funding programs and business processes.
• Develops and implements risk management strategies to ensure financial risks to the City are minimized.
• Ensures capital needs for housing providers and community contracted service agencies are identified and addressed.
• Ensures City’s responsiveness and support of affordable housing providers and residents through the provision of community development resources.
• Implements programs to support and further develop the capacity of housing providers and community contracted service agencies, and to support multi-sectoral efforts in order to maintain and build a strong base of housing and homelessness programs and services.
• Identifies the training needs of housing providers and community contracted service agencies and ensures that appropriate training is developed and implemented.
• Manages, motivates and trains the unit’s staff, ensuring effective teamwork, high standards of work quality and organizational performance, and continuous learning and encourages innovation in others.
• Operates within and/or reviews legislative requirements such as Housing Services Act, Employment Standards Act, Ministry of Labour, Human Rights Act, Occupational Health & Safety Act, Ontario Works Act and Charities Act.
• Represents the City on various federal, provincial and municipal committees associated with housing and homelessness.
• Collaborates with other City staff to evaluate broad social programs and policies, and the impact of initiatives by other levels of government and community-based organizations on the provision of housing/homelessness services.
• Understands the impact of oppression on vulnerable populations, including anti-Black racism and anti-Indigenous racism.

Key Qualifications:
1. Post-secondary education in a relevant professional discipline, i.e. public administration, public policy, or social services, or an equivalent combination of education and/or relevant experience.
2. Experience in addressing housing stability issues, specifically in the areas of strategic planning, program and policy development, finance analysis and compliance reviews.
3. Considerable experience managing, coordinating, and motivating staff, conducting performance appraisals and managing labour relations matters.
4. Considerable project management experience, including developing, coordinating and managing both short- and long-term projects and initiatives with minimal direction, while developing partnerships and balancing a range of stakeholder interests in complex political environments.
5. Considerable experience initiating, leading and implementing proactive and progressive changes related to administration and social programs.
6. Understanding of the federal/provincial/City/provider relationships with respect to social housing funding and administration, as well as in-depth understanding of the challenges faced by not-for-profit providers, especially with respect to capital and operational needs.
7. Knowledge of housing stability services, and housing and homelessness issues and policies.
8. Knowledge of municipal governance structures, services and programs, and the municipal relationship to other levels of government, other funders and the community.
9. Advanced strategic, analytical and conceptual thinking skills, with the capacity to understand complex operating and policy issues, evaluation frameworks, performance measures, program inter-relationships and the potential consequences of intended policy action.
10. Excellent presentation, written and communication skills to deal effectively with staff, City Councillors, senior management, community and stakeholder representatives and boards of directors.
11. Ability to develop and administer budgets to ensure unit fiscal accountability and effective use of resources.
12. Familiarity with government legislation in the area of occupational health and safety.

A Qualified List of candidates will be established for the Manager, Housing Stability Services position in the Shelter, Support and Housing Administration Division and will be in effect for 1 year from the date the list is created. Qualified candidates on the list may be considered when filling future permanent vacancies in this position.

• Applicants are required to demonstrate in their resume/cover letter that their qualifications match those specified in the job posting.

Toronto is home to more than 2.9 million people whose diversity and experiences make this great city Canada’s leading economic engine and one of the world’s most diverse and livable cities. As the fourth largest city in North America, Toronto is a global leader in technology, finance, film, music, culture, and innovation, and consistently places at the top of international rankings due to investments championed by its government, residents and businesses. For more information, visit jobs.toronto.ca or follow us on Twitter at Twitter.com/CityTOjobs, on LinkedIn at Linkedin.com/company/city-of-toronto or on Facebook at Facebook.com/CityTOjobs.

How to Apply:
For more information on these and other opportunities with the City of Toronto, visit us online at https://jobs.toronto.ca/jobsatcity/. To apply online, submit your resume, quoting Job ID 15687, by Friday, April 16, 2021.

Equity, Diversity and Inclusion
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.

Manager, Housing Stability Services – City of Toronto