The Agency for Co-Operative Housing
Chief Executive Officer
The Agency for Co-operative Housing is a non-governmental, not-for-profit organization created in 2005 to manage housing-related programs on behalf of Canada Mortgage and Housing Corporation (CMHC) and other government clients. Under a service agreement with CMHC, the Agency administers federal co-operative housing programs in Prince Edward Island, Ontario, Alberta, and British Columbia and rent supplement programs in PEI and Ontario. Beginning in 2020, the Agency administers the new Rental Assistance Program (FCHI-2) for former client co-operatives in PEI, Ontario, Alberta, and B.C. This program comes under the National Housing Strategy.
The Agency’s mission is to administer co-operative housing programs, deploying risk-based strategies, superior information management and client-centred service to safeguard the public’s investment and help our government and co-operative partners attain their goals.
With a staff of 50, the Agency operates from a support centre in Ottawa and regional service centres in Vancouver, Calgary, and Toronto. The Ottawa-based Chief Executive Officer oversees all aspects of the Agency with the assistance of a management team.
Job Title: Chief Executive Officer (CEO)
Reports to: The Board of Directors
Direct Reports: 5 Direct and 64 Indirect Reports
Location: Ottawa, ON
The founding CEO will be retiring in Q1 2021.
The Agency’s senior-most staff member, the Chief Executive Officer (CEO) is in complete charge of operations, with responsibility for administering the Agency’s affairs and full authority to do so, subject to the general direction and control of the Board of Directors. The Chief Executive Officer leads and directs the senior management team and is accountable to the Board for the organization’s results.
In 1995, the Co-operative Housing Federation of Canada (CHF Canada) proposed an administrative agency as an alternative to CMHC’s devolving the federal co-operative housing programs to the provinces. Spearheaded by the incumbent CEO – then the Executive Director of CHF Canada – a nation-wide lobby of nine years resulted in the offer of a renewable five-year contract from CMHC to administer the legacy programs in four provinces.
On May 7, 2004 CMHC approved the first steps towards the creation of the Agency. The Agency was formally incorporated as a federal co-operative on July 28, 2004, with CHF Canada as its sole member. On May 3, 2005, under the leadership of the incumbent CEO, the Agency signed a service agreement with the federal government to administer the programs in PEI, Ontario, Alberta and B.C. on CMHC’s behalf.
From the first, the CEO has been the Agency’s senior leader. She has chosen and built her team and has held the Agency to the highest standards of performance and staff engagement in every aspect of operation. More than a third of the employees hired at the beginning of the Agency’s life remain on staff and are deeply knowledgeable about Agency policies and practices. However, with the departure of the CEO, a great deal of corporate knowledge will be lost.
1. Programs and Services
The Chief Executive Officer develops and executes strategies and plans to fulfil the organization’s approved vision and mission. They oversee the delivery of the Agency’s services, ensuring the achievement of operating priorities and plans and the full satisfaction of the Agency’s obligations to Canada Mortgage and Housing Corporation (CMHC) and other legal clients, including reporting requirements.
The CEO ensures the continuous achievement of the Agency’s client-service standards and the fair and effective resolution of complaints and disputes.
2. Governance and Stakeholder Relations
Working with the Board of Directors, the Chief Executive Officer provides for the effective governance of the Agency and its compliance with applicable laws and regulations. As the chief staff liaison to the Board, the CEO facilitates a relationship of trust and understanding and the free flow of information between the Board and management.
The CEO builds and maintains effective relations with CMHC and ensures that the Agency has an active relationship with such key stakeholders as the Co-operative Housing Federation of Canada and regional federations of housing co-operatives in those areas where the Agency provides services. The CEO may represent the Agency on the Board of Directors of the Community Housing Transformation Centre.
The CEO is the Agency’s public spokesperson on matters coming under the authority of staff.
3. Human Resources
The Chief Executive Officer has ultimate responsibility for the recruitment, termination, setting of duties, fixing of compensation, supervision, and evaluation of all Agency personnel. They are responsible for establishing an appropriate organizational structure; developing, retaining, and directing an effective senior management team; and putting in place and sustaining effective staff-development, performance-management, and succession-planning processes.
The CEO establishes policies respecting the terms and conditions of employment of Agency personnel, consulting with employees as appropriate. They build and maintain a team environment where staff members are focused on providing quality service to housing co operatives and the Agency’s government partners. The CEO establishes and maintains an organizational culture within which staff have the skills, resources, and authority they need to meet their objectives and to contribute to the organization’s success through their independent actions.
The Chief Executive Officer oversees the prudent management of the Agency’s finances, recommending annual operating and capital budgets to the Board of Directors; ensuring that revenues and expenditures are managed within approved budgets; providing reliable and informative financial reporting to the Board and the Agency’s government clients; and seeing to the establishment and maintenance of effective internal controls.
The CEO ensures the maintenance of appropriate administrative systems and processes for the organization, including information-management systems.
5. Agency Development
The Chief Executive Officer leads the ongoing development of the Agency, seeing to the creation and continuous improvement of the policies, processes and procedures necessary to support delivery of its services; ensuring the continuing development of the Agency’s automated information system; and conducting all required discussions with CMHC respecting the performance of the Agency’s agreement with CMHC.
The CEO will oversee the planning and development of new services to CMHC and promote the Agency to potential new clients, negotiating appropriate agreements and leading the process of preparing the Agency to deliver additional services.
As the portfolio of agreements managed on CMHC’s behalf changes, the CEO will lead the required changes to the Agency’s structure, processes, and workforce to ensure the continued effective service delivery to the Agency’s legal and program clients.
CANDIDATE PROFILE & QUALIFICATIONS
• A university degree in business, public administration or a social science, or equivalent experience
• At least five years’ experience in a senior management role, preferably with experience reporting to a board of directors
• Superior leadership talents, including the ability to think strategically, to lead a workforce to superior performance and to manage change
• Extensive experience dealing with government
• Knowledge of the federal co-operative housing programs
• Commitment to the success of the non-profit co-operative housing movement
• Ability to build and maintain effective relationships with multiple stakeholders having separate and at times conflicting interests
• Superior financial management skills
• Exceptional oral and written communication skills
• Familiarity with computer programs in common use in an office environment
• This position requires the ability to operate in a bilingual environment with professional communication skills in both French and English.